Please be aware that there may be production delays in some circumstances. From the suppliers side, it takes 10–15 days for the order to arrive to our Korean warehouse. Your order status will be changed to ORDER PLACED WITH THE SELLER once the supplier receives the order. Orders are sent in batches to the supplier, and an order placement with the supplier is typically completed within 5 to 10 days. Following the ordering procedure, we will transmit your order to the supplier. Your order status will be reported as ORDERED once it has been successfully placed. We believe, before placing the order you will read the process, and agree to the above mentioned important details Government representatives are in charge of the customs clearance process, so we will have to wait until they clear the shipment. Thehallyustore is not accountable for prolonged customs delays. The buyer will have to wait until the item is cleared by customs if the process takes longer than anticipated. International goods typically clear customs in a week, but occasionally there are custom holds that can cause a delay. Please place a separate order for the in-stock items if you would want those to be delivered as soon as possible. You place an order that includes backordered or preordered items, shipping will not start until every item is prepared to go. if the preorder benefits are not sent by the manufacturers, we at thehallyustore do not hold any responsibility or should not be blamed orders placed during the end days of preorder have a higher chances of not receiving preorder benefits. First press posters and other preorder benefits are only available during preorders (unless they are sold out or limited). There will be an extra shipping charge for the tubes when adding poster tubes. Posters will be delivered folded if poster tubes are not added to the cart otherwise, the posters will be delivered unfolded. The perfect condition of customer's orders is our top priority, so we’re inspecting goods before we ship, and we’re working around the clock to make sure that you can get your orders as quickly as possible whilst keeping deliveries safe.Orders cannot be cancelled once placed under any circumstances, so kindly add your purchase carefully PRE-ORDER BENEFITS, POSTERS, AND PRE-ORDER ITEMS It is not a reason for exchange or return. ※ The outer case is only for protecting the inner goods. The case may have minor scratches or other damage, which we can't control. If the scheduled release date of an item that you have pre-ordered changes, we will notify you via the email. Release dates of products are subject to change beyond our control which can change the expected shipping date of your order.If you would like your in-stock item to be delivered first, kindly order an in-stock item and a pre-order item separately. If you order an in-stock item with a pre-order item, all of your orders will be shipped together when the pre-order items are released.We ship pre-orders on a first-come, first-served basis. The pre-order item will be shipped after the release date.The shipping cost and method will be determined by the country and weight of the item. You can preview the shipping Rates in your cart and at checkout. International Shipping □ ✓ Fully tracked to delivery point ◎ Shipping Information - Domestic Shipping □□
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